Tuesday, November 23, 2010

Aussie Home Electricity Bill Errors

Is It Possible For Your Home Electricity Bill To Be At Error?

Like any other bill, the home electricity bill can also suffer from errors. Therefore it always pays, to have at least an understanding of how the electricity bill is compiled.

Not performing the electricity bill check, before paying, could mean you are going to be out of pocket!

Here are two errors in home electricity billing, that we have discovered in the last six months. Both of these errors became apparent, when the bill was inspected for accuracy, at the conclusion on a HOME ELECTRICITY AUDIT, or home energy assessment.

For one householder the error was advantageous, as there was a considerable credit due, from the electricity provider.

The two errors are as follows:

  • No Off-Peak Electricity Recorded - This home uses electric hot water. The error occurred when the client transferred over from one provider to another. Out of the two providers, one did not transfer the hot water usage to an off-peak tariff. Thus the client was awarded a large credit due to the over charging of the hot water usage, having being charged at the on-peak rate

  • No On-Peak Electricity Recorded - A couple of elderly clients, who have only ever paid for off-peak hot water and a service charge. Being in their home for just over 18 months, they were not aware of the electricity bills makeup. There was simply, no on-peak usage recorded on the bill. Nor noted by the electricity provider via the meter reader. A new meter had been installed prior to purchase of the home

Both of the above errors occurred over a period of one and a half years, with meters being read on a quarterly basis. What the above shows is this:

  • Home electricity bill errors do occur
  • It pays to understand your electricity bill

Recently we are becoming more aware of more Aussie homes with errors with smart meters. If you are a householder with errors due to smart meter, please leave your comments on this blog post. For more examples see our ELECTRICITY BILL ERRORS page.

If you do not fully understand youR home electricity bill, then contact Aussie Home Energy for information on their range of ELECTRICITY SAVING SERVICES.

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